Privacy Policy

Who are we?

In this policy, 'we', 'us' and 'our' refers to PWE Finance Pty Ltd (ABN XX XXX XXX XXX), a mortgage broking and financial services company based in Melbourne, Victoria.

We understand how important it is to protect your privacy and the security of your personal information. This privacy policy relates to our management of personal information about borrowers, consumers, website visitors and clients.

All of our Australian businesses follow the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable law.

Our commitment to protect your privacy

We understand how important it is to protect your information, and our aim is to be clear and open about what we do with it. This document sets out our policy on how we collect and manage personal information we hold about you and what we do with that information.

It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information in accordance with law.

What is personal information?

When used in this privacy policy, the term "personal information" has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and financial details.

How we collect personal information

We collect personal information in a number of ways, including:

• When you fill out an enquiry form on our website
• When you contact us by phone, email or in person
• When you apply for a loan through us
• When you attend our office or meet with one of our brokers
• Through cookies and analytics on our website

Purposes for collecting personal information

We collect personal information for the primary purpose of providing financial products and services to you, including:

• Assessing your borrowing capacity and loan requirements
• Comparing loan products from our panel of lenders
• Processing your loan application and settlement
• Providing ongoing loan review and support services
• Marketing relevant financial products and services

Sensitive information

We may also collect sensitive information about you, such as your tax file number, credit rating, employment details, health information (for mortgage protection insurance) and superannuation details. Sensitive information is collected with your consent where required by law.

Direct marketing

We may use or disclose your personal information to inform you about products and services that may be of interest to you. We will give you the opportunity to opt in or opt out of direct marketing communications at the time of collection and in every communication we send.

Overseas disclosure

Your personal information is primarily stored and processed in Australia. In some cases, we may disclose your personal information to overseas third-party service providers (such as data hosting providers). We take reasonable steps to ensure that these parties comply with the Australian Privacy Principles.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. We store your information in secure environments, both electronically and in paper form.

Access to your personal information

You have rights under the Privacy Act to request access to the personal information we hold about you. You may request access at any time. Where we hold information that you are entitled to access, we will provide suitable means of accessing it.

We may charge a fee for our costs of retrieving and supplying the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

Depending on the type of request, we will usually respond within seven days of receiving your request. There may be situations where we are not required to provide access — for example, if granting access would interfere with the privacy of others or relates to existing legal proceedings.

Correction of personal information

If any of the personal information we hold about you is incorrect, inaccurate or out of date, you may request that we correct it. We will take reasonable steps to correct your personal information within 30 days of receiving your request.

Using government identifiers

If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than as required by law. We do not adopt any government identifier as our own identifier of you.

Complaints

If you are dissatisfied with how we have dealt with your personal information, you may contact our Privacy Officer. We will aim to provide a decision on your complaint within 30 days. If you are dissatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy, or wish to request access or correction of your personal information, you may contact us as follows:

Privacy Officer
PWE Finance Pty Ltd
Email: privacy@pwefinance.com.au

Changes to our privacy policy

We may revise this privacy policy from time to time to reflect changes to the law or market practice. When we make changes, they are reflected on this page. We encourage you to periodically re-read this privacy policy.

Last updated: June 2026